You must contact us in
advance to return an item. We have a Merchandise Return System designed to
better serve our customers and streamline the returns process. Below are step
by step instructions for returning product: Call 301-705-7027 or Email Us and
describe the item you're returning and the reason for the return.
Your scootersparts.net sales representative will provide you with a unique RMA (Return Merchandise Authorization) number. We cannot accept returns without an RMA number. Repackage the merchandise and include a copy of your original sales receipt. Write your RMA # clearly and legibly on the sales receipt and on the side of the box. Ship the box to scootersparts.net (address below). We are not responsible for lost shipments, so please use a track able return method such as UPS or Postal service with delivery confirmation. The customer is responsible for return shipping costs, unless deemed otherwise by scootersparts.net. When the merchandise arrives it will be processed by our receiving department.
We will inspect the item to ensure it is in new condition and issue a refund accordingly. 20% restocking fee may be applied to returned parts. All Returns must have the RMA # written on the box to be accepted If you need a replacement part right away we will charge you for the item, but we will credit you upon receiving and processing the returned item No Returns over 30 days from the original invoice date will be accepted. Once your RMA has been issued, it will expire if the part is not returned to us within 14 days. scootersparts.net reserves the right to deny a return on items damaged by the customer during installation or during return shipping We cannot accept returns for merchandise damaged during shipping to the customer.
If you happen to
receive damaged product from the freight carrier, save all packaging materials
and call or email us immediately in order to get the claim process started The
following items are not acceptable for return: All High-Performance Parts,
Electrical Items (Battery Chargers, Controllers, CDIs, Regulators, etc.), Items
Sold By The Foot, Tools, Engines, Special Orders, Manuals, Books,
Oils/Chemicals (consumables) or any Used Parts Stock Parts: Are under warranty
for 30 days from manufacturers defects with the following exceptions. Electric
scooter controllers are not under warranty or returnable due to the nature of
electronics and the potential for damage during installation. If you need a
controller replaced please take your scooter to a scootersparts.net service
center.
Performance Parts: We do not warranty any of these items or sell/approve for street use. Performance items come with the original manufacturer’s warranty against factory defects. Manufacturer Warranties: After the scootersparts.net 30 day standard warranty period, scootersparts.net is not responsible for any shipping costs incurred on valid manufacturer warranty claims; the customer assumes full shipping responsibility. Manuals and Books: We do not warranty any manuals, books or publications of any kind. Engines: scootersparts.net has a no-return policy on all engines, barring manufacture defect or shipping damage. International Orders: scootersparts.net does not cover freight charges on international warranty orders. Prices: All prices are in US dollars.The billing for your order will also be in US dollars, including those shipping outside the US. Your total order price will include the price of the product(s) plus any applicable sales tax and shipping charges. Please review your order carefully prior to submitting it for processing.
When a Return Shipping Label (RSL) is issued it expires within 10 days. If the RSL is not used within that 10 day period an automatic charge will apply for item(s) received from scootersparts.net for warranty replacement, but not paid for. Scootersparts.net reserves the right to change prices for products at any time without prior notice. Scootersparts.net reserves the right to change the terms and conditions of sale at any time.
The following items are not
acceptable for return: All high-Perfomaceparts. Electrical items(Battery Charges,
Controllers, CDIS ,Regulators,etc)Items Sold By The Foot, Tools, Engines,
Special Orders, Manuals Books. Oils/Chemicals(consumables) or any used Parts.
Contact us
Email: info@scootersparts.net
Scootersparts.net 11850
park Waldorf lane #113
Waldorf MD 20601
Phone lines are open
10.30 am - 7.00 pm EST (MON- SAT), TUES DAY ---CLOSED
